Frequently Asked Questions
Where can I send money?
Which methods can I use to send and receive money?
How to remit using cash pickup?
What is Bills Payment?
What is Mobile Wallet?
What is ThriftRemit, EasyRemit, and Alipay Remittance?
What is the auto-debit and the manual Deposit?
How much is the remittance limit?
What is Auto-debit?
How to Sign Up?
Phone number verification
I can't receive SMS notifications.
Verification of personal identification
Bank account verification
I didn't receive 1 KRW in my account.
What is my registered bank account?
How to register an auto-account?
How many auto-debit accounts can I register?
How to use 2-step verification using Google OTP?
How to send money?
What are the required information in making a remittance request?
Do I need to provide my ATM card number?
Why I cant type in the space provided for the address?
Is the transaction fee included in the advertised rate?
I can't deposit to my virtual account.
My remittance request was declined.
I have a question about the refund policy.
When can the recipients/beneficiaries claim the remittance?
Do recipients need to present an ID when claiming the money?
What are the consequences if if I entered a wrong account number and it was credited to another person’s account?
Who is eliglible to receive money for remittances to China?
Where can I check the tracking number?
Is there a fee when claiming cash pickup transactions?
I am curious about the transaction limit / fee.
Can I send money to the recipient's corporate account?
What is Bank Code?
What is considered as prohibited or restricted remittances?
What is the limit for processing remittances through Virtual Account (Manual Deposit)?
What is the remittance review status?
Why is the TOTAL BALANCE different from AVAILABLE BALANCE?
Why is KYC verification necessary when sending money to a Vietnam Mobile Wallet?
I forgot my account details.
I forgot my password
How to edit my information?
I forgot my app passcode.
I want to delete my account.
Your membership has been cancelled.
Who falls in the "dormant member" category?
How to use points?
How to use coupon codes?
What are your business hours?
When is server maintenance period?