SBI Cosmoney

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FAQ

1
How to Sign-up
Click the [Sign Up] button at the top right corner of the homepage to proceed to the member registration page. After entering your e-mail and password, proceed to e-mail and mobile phone verification.
2
Email verification
Enter your e-mail address and password on the registration screen, and click the 'Request Code' button. A notification email with the verification code will be sent to the corresponding email address. Once you enter the code on the registration screen, verification process will be completed.
3
Phone verification
If you enter all the information on the phone verification screen correctly, you will be redirected to SMS verification. When you click the [Request Code] button, the verification code will be sent to the phone number you entered. After entering the verification code on the screen, phone verification will be completed.

Phone verifications can only be completed using a mobile number under your name. If you entered incorrect information, it will be difficult to proceed to Personal ID Card and Bank Account verifications. In this case, you need to provide accurate phone number and proceed with the verification process.
4
Personal Verification
Personal verification is the process of verifying your identity.
Customer Due Diligence (CDD) is mandatory process for the lawful operation of SBI Cosmoney.
In addition, to comply with the ACT ON REPORTING AND USING SPECIFIED FINANCIAL TRANSACTION INFORMATION, we mandate Enhanced Due Diligence (EDD) for non-face-to-face transactions.
5
ID Card Verification
You can verify your ID by clicking [Your name] at the top right corner of the homepage. You can choose one of the following methods: national ID card, driver's license, passport, photo ID, photo with face and ID.
It will be processed within 6 business hours.

Verification may be declined for any of the following reasons, in which case you will need to repeat the process:
  • If the ID photo is blurry and the information on the ID card can not be seen properly.
  • If the ID photo and the member information do not match
  • If the ID photo uploaded does not match the criteria set by SBI Cosmomey
  • If you chose a certain ID verification type but uploaded a different ID
  • If the photo of your face and the photo on your ID do not match
  • If you are a minor (under age 14)
    6
    Bank account verification
    You can verify your ID by clicking [Your name] in the top right corner of the homepage.

    Once you have entered your bank account information and clicked the [Request Code] button, 1 won will be transferred to the account you provided together with a 3-digit verification code in this format: [• • • +SBICM]. You can check the code using mobile banking, internet banking, or checking your bankbook. Enter the 3-digit verification code to continue the process.

    KRW deposit and refund can only be made using the bank account you registered. For foreigners with Korean financial accounts:
    If the name you registered on our system does not match with your account name, please upload a copy of your bank book.
    You can request again for account verification and will be processed within 6 business hours.
    7
    How do I set my account to use two-factor verification with Google OTP?
    If you agree with the items 1-4 below and sent a membership cancellation request to [email protected], the administrator will process your request.
    1. The ID you are using will be removed immediately from the system. If you wish to re-apply for subscription, you need to use a new ID.
    2. Reapplication can only be processed one month after the cancellation date.
    3. Member information and related posts will be deleted. All personal information entered when you signed up for membership will be deleted after membership cancellation, and the deleted data can not be recovered. However, in preparation for the possibility of post-issuance problems, and according to the law regarding the promotion of information and communication network use and protection of information, SBI Cosmoney will keep the following basic information and transaction details for a specified period.
      • Records of contract or withdrawal of subscription: 5 years
      • Records of transactions such as settlement of accounts: 5 years
      • Records of consumer complaints or disputes: 3 years
    4. You can only cancel your membership if all of the following reasons have been settled.
      • Remaining transaction balance
      • Remaining pending transactions
      • Remaining KRW balance on you account
    8
    Finding password
    Clicking the [Login] button at the upper right corner of the homepage takes you to the login screen. After you click the [Forgot your password?] button, enter your email account (ID) and a reset password link will be sent to that email address.
    9
    Finding email/ID
    If you have forgotten your email account, please contact Customer Service at 1800-5344 | [email protected]
    10
    Edit account information
    If you click [your name] at the upper right corner of the homepage, you can edit your account information from the [My Page] menu.
    11
    2-step Verification
    In addition to entering your password, 2-step verification is a procedure using Google OTP and SMS to check whether you are the real holder of the account. It is highly recommended to use 2-step verification to provide added security.
    12
    How to set up Google OTP
    Download the "Google OTP (Authenticator)" app from the Apple App Store and Google Play Store.

    Click on [your name] at the upper right corner of the homepage and click the [Use] button in the [Google OTP] menu. To verify your identity, a QR code will be issued after SMS verification is completed. Scan the code using the app and enter the verification code shown in the app on the screen.
    1
    KRW Deposit
    To start using our services, you should deposit KRW to your SBI Cosmoney account.
    2
    Deposit Method
    Click on the 'Request a Virtual Account' button in the [Deposit] menu at the top of the homepage to get a virtual account. Once you deposit KRW on your account, check your balance within 5 minutes at the top of the homepage.
    3
    Deposit failure
    Deposit may be declined or rejected due to the following reasons, in which case you will need to resolve the issues before attempting to make a deposit again.
    • When the account name does not match with the name provided during registration
    • When deposits were made using a dWhenferent name
    • When sender's name is maunally changed to comments or remarks
    • When deposits were made through non-bank remittance service provider (cases of automatic sender's name changes)
    4
    KRW Refund
    Remaining balance can be refunded to your bank account registered at SBICosmoney.
    5
    Refund Method
    Click the [Refund] button at the top of the homepage, enter the refund amount, and click the 'Request KRW Refund' button to process the refund. Refunds are only possible using the bank account under your name.
    6
    Refund Limit
    Minimum refund amount per transaction: 2,000 KRW
    Fee per transaction: 1,000 KRW
    7
    Refund Account Change
    Click [your name] at the upper right corner of the homepage and click [My Page]. Click [Change account] button.
    Alternatively, click [your name] at the upper right of the homepage and click [Change] button beside your account in the [Verification Center] menu.
    You can only change it to a bank account under your name.
    1
    Transfer Procedure
    Click the [Transfer] button at the top of the homepage, select the destination country, and click the [Transfer] button.
    Proceed to the transfer information page and enter the amount, sender, and recipient information.
    After confirming the transfer request information, click the [Verify] button. After completing the SMS verification, the transfer request will be completed.
    2
    Countries Available
    We are currently serving Vietnam, Indonesia, the Philippines, Cambodia and Nepal. Services to China and other countries will be rolled out soon. If you have any suggestions and requests, please send us an email to [email protected]
    3
    Transfer Limit
    Transfer limits are subject to change at any time, depending on internal and by local partner's circumstances.
    4
    Transfer refund
    Refunds may be processed differently depending on the progress of the transaction.
    1. 'Transfer request completed', 'Transfer in progress'
      • It will be difficult to ask for a refund for requests that have been already transmitted. However, if there are discrepancies in recipient's information, a refund may be possible with corresponding fees.
    2. Transfer processing completed
      • Refund is not available if the transfer has already been completed.
    3. Refund Procedure
      • Refund amount will be reflected in your KRW balance.
    5
    Cancellation of Transfers
    Please check whether all the provided information are correct before clicking the Transfer button. Cancellation is not possible for transfers that have been already processed.
    6
    Required Information for Transfers
    All required information stated below needs to be entered correctly. When the information is incorrect, transfer may be declined, and can result to incurring a refund fee.

    Sender Information
    1. Address
    2. Detailed Address
    3. Occupation
    4. Reason for transfer
    5. Source of fund

    Recipient Information
    1. Last Name
    2. First Name
    3. Address
    4. Nationality
    5. Phone Number
    6. Bank Name
    7. Account Number
    8. Bank Branch (for Nepal & Vietnam AgriBank)
    7
    Transfer Arrival Time
    Delays can occur if you entered incorrect recipient information, or due to internal situations in our partner banks.
    8
    Operation Hours
    SBI Cosmoney is available 24 hours a day.
    Customer Center hours are 09: 00-12: 30 and 13: 30-18: 00 on weekdays.
    9
    When is the server maintenance?
    Every day 23:30 ~ 01:00 / Second Sunday of every month 00:00 ~ 06:00